Help centre

Type the name you want into the search on the home page. You see straight away whether your exact name is free, then the same name across other extensions, and suggestions if it is taken. To check a list, use bulk search — up to 500 names at once, pasted or from a CSV file, and download the results as a CSV file. Names in other scripts, like café.com, work too.

Every price is in naira and shown next to its renewal price, so you know what next year costs. VAT at 7.5% is added at checkout as its own line. Prices follow the supplier’s dollar price and the day’s exchange rate. If a price changes after you add a domain to your cart, the cart tells you before you pay. See all prices on the pricing page.

Checkout takes you to Flutterwave, where you can pay by card, bank transfer or the other methods Flutterwave offers. Flutterwave adds its own processing fee there, on top of the total we show. We never see your card details.

Not to search or fill a cart. You sign in when you check out, and your cart comes with you.

Yes, a daily one: registrations and transfers in count, over the last 24 hours, and renewals never do. It stops a stolen card being used to buy domains in bulk. New accounts start with the lowest limit. It rises by itself after your first paid order or once your account has been open a short while, and again as your account gets older and you make more paid orders. If an order would go over it, checkout tells you your limit and what raises it, before you are charged anything. To raise it sooner, email hello@mydomainshub.com.

Usually under a minute. Your order page updates by itself from “Queued” to “Registered”.

Your order shows which domain failed and why — for example, someone registered it moments before you. You get the full amount back: we send it within 5 business days, usually within minutes, and a card refund can take up to 15 business days more to show. See the refund policy.

Under your domains, with each one’s status and expiry date. The “Expiring in 30 days” view shows what needs attention first.

They tell the internet who answers for your domain — usually your web host. Point the domain at your host’s nameservers and the host takes care of your website and email records.

Open the domain, go to the Nameservers tab, pick your host from the list or paste the nameservers it gave you, and save. For your security this needs two-factor authentication, which you can turn on in Settings.

The registry usually applies the change within a minute. Other networks catch up as their cached answers expire, which usually takes a few hours; some keep the old nameservers for up to 48 hours. The tab shows what public DNS services currently see.

No — we register and manage domains. Point your domain at the company that hosts your website or email, or at a DNS service such as Cloudflare to manage records yourself.

It stops anyone moving your domain to another registrar without your say-so. It is on from registration. Turn it off on the domain’s Security page when you are ready to move it — that needs two-factor authentication.

Yes. It protects your account with a code from an app on your phone, and it is required for sensitive changes: nameservers, turning the transfer lock off, a domain’s contacts and its transfer code. Once your account holds more than 10 domains it is required to add more, too: until it is on, you cannot order new domains or transfer more in. Renewals are never held up. Turn it on in Settings, under Two-factor authentication.

Yes — choose “Continue with Google” when you sign in or create an account. If your Google account uses the same email address as an account you already have here, you are signed in to that account. You can still turn on two-factor authentication here as well.

Settings lists every device signed in to your account. Sign out any one of them, or all but the one you are using. A device you sign out can keep working for up to an hour, until its current sign-in token expires.

A receipt when you pay; a note when each domain is registered, renewed or transferred in, or if one could not be, and when a refund is sent; renewal reminders about a month and a week before a domain expires, and just after; and a security notice when a new device signs in, when your password or two-factor authentication changes, and when a domain’s nameservers, transfer lock or contacts change, or its transfer code is shown. Security notices and renewal reminders cannot be switched off. We send no marketing email.

Where the extension allows it, contact privacy keeps your personal details out of the public registration record, free of charge. Turn it on or off on the domain’s Security page. See the privacy notice.

Open the domain in your account and choose Renew. Pick how many years to add, check the total, and pay on Flutterwave’s page. The years are added to the current expiry date, and the domain’s page shows the new date once the registry confirms it. The auto-renew switch records what you want; automatic renewal is not switched on yet, so nothing is charged unless you pay for it. A domain already in redemption needs a restore — email hello@mydomainshub.com for its cost.

It usually stops working. We email you about a month and about a week before a domain expires, and again just after. For a while it can still be renewed at the normal price, then only restored for an extra registry fee, and after that anyone can register it. The registration agreement explains the stages.

Yes. Check whether it can move, then start the transfer from the result: enter the transfer code from your current registrar, we check it with the registry, and you pay. Your current registrar may email the domain’s owner to approve the move; transfers usually take up to five days. If a transfer is refused, what you paid is refunded automatically.

Open the domain in your account and go to Security: turn the transfer lock off, then get the transfer code — it is shown straight away, after a two-factor check. If the page cannot reach the registry, email hello@mydomainshub.com and we send the code within five days. A domain cannot usually move for 60 days after it is registered or changes owner. We never hold a domain back over a billing dispute.

Often not: Vercel, Netlify and Cloudflare set one up for your site automatically, and many hosts include one free. Buy one from the SSL page when your host does not provide one, or for a server you run yourself. The domain can be registered anywhere.

Open it under Certificates in your account. Paste the certificate request (CSR) from your server — or let us make a key and CSR, shown to you once — choose the address that approves it, and send it. The certificate authority emails that address; once you approve, the certificate appears on the same page to download, with its chain. You install it on your server or hosting yourself.

A one-year subscription with the certificate authority. Certificates now last at most 200 days, so one certificate does not cover the year: reissue it, free, before it expires. We show each certificate’s expiry date once it is issued.

We cannot recover it — we never keep a key. Reissue the certificate from its page (free while the subscription lasts) with a new request. If the key may have been stolen, email hello@mydomainshub.com and we ask the supplier to revoke the certificate.